Long delays from when someone posts till when it shows on your feed
complete
A
Alex Boyd
Merged in a post:
Lag time from post to list
A
Arnold Ferrier
I have 2 concerns regarding the performance and functionality of Aware.
They are specifically related to the delay in post visibility on my custom list and issues with the feed.
Delay in Post Visibility:
Issue: I've noticed a significant delay, approximately 2 hours, from the time a post is published to when it becomes visible on a list I've curated for commenting purposes.
Impact: This delay severely hampers my ability to comment early on posts, which is a critical feature for my usage.
Question: Could you clarify the service level agreement (SLA) related to post visibility times? A 2-hour lag seems counterproductive for timely engagement, which I believe has been previously addressed.
Cost Concerns:
Issue: Given the delay in post visibility, the monthly subscription cost is becoming increasingly difficult to justify. This feature is my primary reason for using Aware, and its current performance does not meet my expectations.
Feed Functionality:
Issue: The feed continues to display posts on which I have already commented.
Expectation: I anticipate that once I comment on a post, it should no longer appear in my feed, allowing for a more efficient and streamlined user experience.
In summary, the current lag in post visibility and issues with the feed functionality are not aligned with my expectations or the value I expect for the price I am paying. I would greatly appreciate your prompt attention to these matters and any information you can provide regarding potential improvements or solutions.
Thank you for your time and understanding.
I look forward to your response.
A
Alex Boyd
complete
A
Alex Boyd
We've made enormous improvements to this, and anecdotally we've noticed that we're getting a lot less feedback about the accuracy of the feed these days after doing so. Especially great: we were able to do this without compromising the background API activity level that Aware is executing!
We're closing this for now, but if this becomes an issue again, we welcome feedback to that effect and can take another look.
A
Alex Boyd
This should be much improved! Posts are coming in more rapidly.
Mac Martine
Over the past few weeks we have made significant improvements improvements in how quickly we pull in new posts.
Mac Martine
in progress
Working on improvements to this now.
Alex Boyd
Hey Hitesh - this has been requested before phrased differently. Sometimes it'll be up to 1-2 hours before we display a post, since we can't hit LinkedIn's API all the time, so we intentionally do this on a fixed schedule. We're working on clever ways of improving this. It's a great suggestion.